If you are not delighted with your Bunnies By The Bay purchase, you may return it with receipt within 30 days for a full refund, credit or exchange. Sorry, we are unable to accept returns on sale items.

Please note that shipping charges are non-refundable. In the event of an exchange, you will be responsible for shipping expenses.

Purchases on sales items are final.

Please allow 3 – 5 working days for Personalization services.

All Retail orders in the continental USA ship UPS flat rate $10.00
All Retail orders for Alaska and Hawaii ship USPS flat rate $10.00
Shipping fees for customer requested expedited retail orders defined as either 2 day, 3 day , overnight must be approved by the customer. Bunnies By The Bay will contact the customer with a shipping quote. The shipping quote must be approved by the customer before items are shipped.
Shipping Fees for international customers must be approved by the customer. Bunnies By The Bay will contact the customer with a shipping quote. The shipping quote must be approved by the customer before items are shipped.

Thank you for shopping at bunniesbythebay.com. Ensuring the privacy and security of your personal information is very important to us. Personal information you provide to us while creating an account and at checkout (i.e.: name, address, telephone number, email, billing & ship to address, credit card information) is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.